[{"id":"d8a3b40e-fde4-4c2a-bdbc-4bc7df6d40c5","order":1,"text":"[Prénom NOM]","fontSize":"14","textAlign":"left","bold":true,"underline":false,"marginBottom":"0","cflou":false,"active":true,"displayConditions":[]},{"id":"9c85ec0d-b1d9-4985-b158-c7c2b178a0f5","order":2,"text":"[Adresse complète]","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"0","cflou":false,"active":true,"displayConditions":[]},{"id":"1d0e2f83-d77f-4521-8c03-03a5d61c19c5","order":3,"text":"[Téléphone]","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"0","cflou":false,"active":true,"displayConditions":[]},{"id":"7d49d1c8-fdad-44c2-b02a-6977cf3f1cc3","order":4,"text":"[Email]","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"10","cflou":false,"active":true,"displayConditions":[]},{"id":"2829a98e-89c3-42df-9872-31c222a36c2d","order":5,"text":"À l'attention du Service Réclamations","fontSize":"15","textAlign":"right-align","bold":true,"underline":false,"marginBottom":5,"cflou":false,"active":true,"displayConditions":[]},{"id":"c862f948-2e86-4be1-8bb6-bcae1a107c1c","order":6,"text":"[Nom de la banque]","fontSize":"14","textAlign":"right-align","bold":false,"underline":false,"marginBottom":2,"cflou":false,"active":true,"displayConditions":[]},{"id":"c509b8eb-bca6-4b5a-8894-60ccbd53e16c","order":7,"text":"[Adresse de l'agence ou du siège]","fontSize":"14","textAlign":"right-align","bold":false,"underline":false,"marginBottom":20,"cflou":false,"active":true,"displayConditions":[]},{"id":"b4cb53a1-6b4d-4c0e-9c92-417a8602b36c","order":8,"text":"Fait à [Ville], le [Date]","fontSize":"14","textAlign":"right-align","bold":false,"underline":false,"marginBottom":"40","cflou":false,"active":true,"displayConditions":[]},{"id":"14c6e1aa-d172-4b29-a324-3426ce96a80c","order":9,"text":"Objet : CONTESTATION D'UN PAIEMENT FRAUDULEUX SANS CONTACT – ARTICLE L133-18 DU CODE MONÉTAIRE ET FINANCIER","fontSize":"15","textAlign":"left","bold":true,"underline":false,"marginBottom":25,"cflou":false,"active":true,"displayConditions":[]},{"id":"86c005b1-6d96-4e88-8778-93ed4f94e9e1","order":10,"text":"Madame, Monsieur,","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":20,"cflou":false,"active":true,"displayConditions":[]},{"id":"4f30cf55-84e6-4e6d-a743-df5d8d2587f1","order":11,"text":"Je vous écris afin de contester un ou plusieurs paiements effectués frauduleusement via la fonction \"sans contact\" de ma carte bancaire [type de carte], dont les 4 derniers chiffres sont XXXX.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":15,"cflou":false,"active":true,"displayConditions":[]},{"id":"3e6eb2e3-f9ee-420e-bdc9-108e01640623","order":12,"text":"J'ai constaté avec surprise plusieurs débits sur mon compte bancaire que je n'ai pas autorisés ni réalisés. Ces opérations ont été effectuées sans contact, sans saisie de code ni authentification, ce qui me laisse penser à une utilisation frauduleuse à mon insu.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":15,"cflou":false,"active":true,"displayConditions":[]},{"id":"d7a798ef-09b6-4b3c-8ec1-b1aa5ea21591","order":13,"text":"Voici la transaction concernée :","fontSize":"14","textAlign":"left","bold":true,"underline":false,"marginBottom":10,"cflou":false,"active":true,"displayConditions":[]},{"id":"893a2832-0ff2-4c2a-a0b4-8618dc6db4ec","order":14,"text":"- Date : [JJ/MM/AAAA] - Montant : [€] euros - Lieu / Libellé : [Lieu et Libellé]","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"10","cflou":false,"active":true,"displayConditions":[]},{"id":"49a3243b-8abc-4e02-8f7f-7eedbffbb8c1","text":"- Date : [JJ/MM/AAAA] - Montant : [€] euros - Lieu / Libellé : [Lieu et Libellé]","fontSize":"14","textAlign":"left","bold":false,"cflou":false,"underline":false,"marginBottom":"10","active":true,"order":15,"displayConditions":[{"field":"4723dd50-18e7-4c0d-a6af-720800c4114c","value":"1","type":"add","operator":">","operatorType":"AND"}]},{"id":"e93eb422-09d5-4e1e-b4cb-c8b7c474a4f4","text":"- Date : [JJ/MM/AAAA] - Montant : [€] euros - Lieu / Libellé : [Lieu et Libellé]","fontSize":"14","textAlign":"left","bold":false,"cflou":false,"underline":false,"marginBottom":"20","active":true,"order":16,"displayConditions":[{"field":"4723dd50-18e7-4c0d-a6af-720800c4114c","value":"2","type":"add","operator":">","operatorType":"AND"}]},{"id":"f2b4878d-dbc5-4d55-9270-74a91b2251c8","order":17,"text":"Conformément à l'article L133-18 du Code monétaire et financier, et n'ayant commis aucune négligence dans la conservation de ma carte, je vous demande le remboursement immédiat des montants indûment débités.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"10","cflou":false,"active":true,"displayConditions":[]},{"id":"a7ec53b2-6df9-4c50-aaf2-2ac158169452","order":18,"text":"La législation prévoit en effet que l'établissement bancaire est tenu de rembourser l'intégralité des paiements non autorisés dans les meilleurs délais.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":20,"cflou":true,"active":true,"displayConditions":[]},{"id":"ef36f996-2371-4657-b99f-d5dbd18636b2","order":19,"text":"Je joins à cette lettre :","fontSize":"14","textAlign":"left","bold":true,"underline":false,"marginBottom":10,"cflou":false,"active":true,"displayConditions":[]},{"id":"5c4c0dc4-21cb-4a7f-8b07-598647ac7877","order":20,"text":"- Une photocopie de ma pièce d'identité","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"0","cflou":false,"active":true,"displayConditions":[{"field":"e4aa6e23-2dfc-4a92-934f-e4be94735d27","value":"id","type":"add","operator":"=","operatorType":"AND"}]},{"id":"58f3968f-1a16-45a2-b4bb-93a09f9f8818","order":21,"text":"- Le relevé bancaire sur lequel apparaissent les opérations litigieuses","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"0","cflou":false,"active":true,"displayConditions":[{"field":"e4aa6e23-2dfc-4a92-934f-e4be94735d27","value":"releve","type":"add","operator":"=","operatorType":"AND"}]},{"id":"fabf2d40-7c3f-4403-bae0-8ac9a3ec1e34","order":22,"text":"- Une copie du dépôt de plainte effectué auprès des autorités compétentes","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"30","cflou":false,"active":true,"displayConditions":[{"field":"e4aa6e23-2dfc-4a92-934f-e4be94735d27","value":"plainte","type":"add","operator":"=","operatorType":"AND"}]},{"id":"22bcb749-9c63-4e3b-8588-5eebc43d2a5d","order":23,"text":"Je reste à votre disposition pour tout complément d'information. Merci de me tenir informé(e) rapidement du traitement de cette réclamation.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":20,"cflou":true,"active":true,"displayConditions":[]},{"id":"af6703c1-382f-4d16-95b5-2dca85941e71","order":24,"text":"Dans l'attente de votre retour, je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.","fontSize":"14","textAlign":"left","bold":false,"underline":false,"marginBottom":"50","cflou":false,"active":true,"displayConditions":[]},{"id":"fed96912-c3f3-44c8-b75a-61967ce05ba5","text":"[Prénom NOM]","fontSize":"14","textAlign":"right-align","bold":true,"cflou":false,"underline":false,"marginBottom":"10","active":true,"order":25},{"id":"de2036fc-2c64-43aa-9a7c-58c23f00dcfc","order":26,"text":"Signature","fontSize":"14","textAlign":"right-align","bold":false,"underline":false,"marginBottom":"50","cflou":false,"active":true,"displayConditions":[]}]